Shipping and delivery
Our standard shipping method is by Royal Mail first class and our flat rate shipping fee to the UK mainland is £2.75. All orders will be shipped in padded envelopes according to their size to minimise the chance of damage during shipping.
We will aim to ship your order on the same day for orders placed before 1pm. Provided items are in stock all items will be shipped within 48 hours of order being placed Monday to Saturday i.e. if your order is placed after 3pm on Saturday then the order will be shipped on Monday.
Our express shipping method is by Royal Mail Special Next Day Delivery, which is guaranteed by 1pm. This shipping method requires a signature. Charges are £6.50 for orders under £20 and £9.50 for orders over £20.
You will receive email confirmation once your order has been shipped.
We keep proof of postage for all items sent but we cannot accept responsibility for items lost in the post.
We also ship Internationally. We used regular air mail when shipping internatinally which is a non-tracked service. Delivery can sometimes take several weeks. If you would prefer a tracked service, please contact us on [email protected] and we will quote the cost for shipping via express or tracked service. Costs for regular air mail are as follows and only apply to orders under £50
North and South America £5.70
Free postage offers
From time to time we offer free postage on all orders over £5. The terms of this offer are as follows:
- Free Royal Mail First Class postage to the UK only.
- Postage charges to all other areas apply.
- You can still opt to have express shipping by Royal Mail Special Next Day Delivery.
We aim to offer our customers a diverse range of products that they will love with all relevant information about products provided up front for customers to make an informed choice. If there is anything that customers want clarification on then they can make email an enquiry to [email protected].
While we strive to ensure high quality images of all our products, it can be difficult to get colours to accurately represent how they will appear in real life. Therefore it is not recommended to use the images on the website to colour match. Customers are asked to contact us for help and advice when trying to colour match products.
All prices are shown in Pounds Sterling.
When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage. When you are ready to pay you will be directed to the Paypal payment gateway.
Once we receive your order we will send you an order confirmation email. This will indicate that a contract has now been formed between us, the supplier and you, the customer.
All fabric is measured and cut using the metric system and is sold by the half meter unless otherwise stated, for example a fat quarter pack, charm pack or jelly roll. To order one full metre of fabric select 2 quantities, for two full metres of fabric select 4 quantities and so on.
Multiple quantities will be cut continuously.
Pre-washing fabric is really a personal choice but we do recommend pre-washing on a warm, short and gentle cycle with a mild detergent especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. If you are combining several different types of fabric in the same project then it is defiantly worth prewashing. Felt and fabrics with any wool content should be washed as per manufacturers instructions. Please note that we cannot accept responsibility for any fabric shrinkage. Please take into consideration the possibility that fabrics can shrink when measuring up for projects.
Please note that you must be 18 years of age or older to purchase rotary cutters or scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters you are confirming that you are of the legal age to purchase these products.
Returns Policy (for online sales)
Cut fabrics, ribbons and trims as well as magazines and books are non-returnable.
If damaged goods are being returned please contact us via email at [email protected] and we will advise you on how to proceed. All returned items must be accompanied with a description of the damage. Any shipping costs incurred when returning damaged goods will be reimbursed and replacement goods sent at no extra cost within 48 hours of the damaged goods being received by us.
Pre-packaged goods such as yarn, thread or ribbons can be returned if unopened and in their original condition within 7 days from the goods being received by the customer for an exchange or refund. In these circumstances the customer is responsible for an associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.
For returned goods requiring a refund, the order will be processed within 2-3 working days of the goods being received by us in their original condition including all packaging. Payment will reach you via the same mentod of payment that the purchase was orignially made with.
This does not affect your statutory rights.