Shipping and delivery
Our standard shipping method is by Royal Mail first class and our flat rate shipping fee to the UK mainland is £2.90. All orders will be shipped in padded envelopes according to their size to minimise the chance of damage during shipping.
If the dimensions of your order is larger than the standard measurements that Royal Mail Class as a 'parcel' we will ship your goods via a courier. We use UPS and Hermes, depending on the market rate at the time of delivery.
We will aim to ship your order on the same day for orders placed before 1pm. Provided items are in stock all items will be shipped within 48 hours of order being placed Monday to Saturday i.e. if your order is placed after 12pm on Saturday then the order will be shipped on Monday.
You will receive email confirmation once your order has been shipped.
We keep proof of postage for all items sent but we cannot accept responsibility for items lost in the post.
We also ship Internationally. Just select international shipping at the checkout stage. Once we have received your order, we will send you a shipping quote via email which you will then pay for seperatly. If we do not receive a response or payment within 7 days we will presume that you no longer want your items and your order will be refunded.
We aim to offer our customers a diverse range of products that they will love with all relevant information about products provided up front for customers to make an informed choice. If there is anything that customers want clarification on then they can make email an enquiry to [email protected].
While we strive to ensure high quality images of all our products, it can be difficult to get colours to accurately represent how they will appear in real life. Therefore it is not recommended to use the images on the website to colour match. Customers are asked to contact us for help and advice when trying to colour match products.
All prices are shown in Pounds Sterling.
When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage. When you are ready to pay you will be directed to the Paypal payment gateway.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.
We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
All fabric is measured and cut using the metric system and is sold by the half meter unless otherwise stated, for example a fat quarter pack, charm pack or jelly roll. To order one full metre of fabric select 2 quantities, for two full metres of fabric select 4 quantities and so on.
Multiple quantities will be cut continuously.
Pre-washing fabric is really a personal choice but we do recommend pre-washing on a warm, short and gentle cycle with a mild detergent especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. If you are combining several different types of fabric in the same project then it is defiantly worth prewashing. Felt and fabrics with any wool content should be washed as per manufacturers instructions. Please note that we cannot accept responsibility for any fabric shrinkage. Please take into consideration the possibility that fabrics can shrink when measuring up for projects.
Please note that you must be 18 years of age or older to purchase rotary cutters or scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters you are confirming that you are of the legal age to purchase these products.
Returns Policy (for online sales)
Cut fabrics, ribbons and trims as well as magazines and books are non-returnable.
If damaged goods are being returned please contact us via email at [email protected] and we will advise you on how to proceed. All returned items must be accompanied with a description of the damage. Any shipping costs incurred when returning damaged goods will be reimbursed and replacement goods sent at no extra cost within 48 hours of the damaged goods being received by us.
Pre-packaged goods such as yarn, thread or ribbons can be returned if unopened and in their original condition within 7 days from the goods being received by the customer for an exchange or refund. In these circumstances the customer is responsible for an associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.
For returned goods requiring a refund, the order will be processed within 2-3 working days of the goods being received by us in their original condition including all packaging. Payment will reach you via the same mentod of payment that the purchase was orignially made with.
This does not affect your statutory rights.
Promotional Codes and Offers
From time to time we have special offers advertised in magazines and other publications. The codes offered in these adverts apply to full priced stock only and are valid for 4 weeks from the date of publication. They are not valid in conjunction with any other offers and can not be used to purchase gift vouchers or workshops unless otherwise specified.